All domestic shipments are shipped UPS ground unless other wise requested. Stock items ship within 24 hours customized or completely custom items ship within 1 week of final layout approval.
If you have purchased any products through the site, (excluding completely custom) and are not completely satisfied with your purchase, you may return any such item to Legacy Signs within thirty (30) days of purchase for an exchange, credit or (in the case of defect) a full refund.
A returned item must be in the same condition in which it was sold (with the exception of manufacturer’s defects) and accompanied by a proof of purchase. Legacy Signs does not accept the return of products that have been damaged or soiled. Custom items such as completely unique plaques or signs, or customized items such as laser engraved items, are also non-returnable, unless there is damage to or a defect in the product, in which case Legacy Signs will provide a replacement of the item you ordered.
All stock items need to be cancelled within 24 hours. Any items that are not in stock and has to be ordered in may be subject to a 10% restocking fee. Any completely custom or customized order can not be cancelled once the layout has been approved. For customized items this is from the time you modify the layout tool and complete the purchase. Please call customer support for any questions about this. We will always try to work with out customer to resolve any issue.